Refund policy

Since a number of our inventory are made-to-order, we do not accept returns or exchanges. 

Please triple check that you have entered your shipping address correctly when placing your order. We are not responsible for refunds where the customer has listed an incorrect or undeliverable address. Customers are responsible for a reshipping fee if their order was delivered to the wrong address due to input error.

CANCELLATIONS
If you wish to cancel your order or need to make an address change, please contact us ASAP at hello@bippyandfriends.com. As long as your order has not been processed, we will gladly honor your request.

We do not allow cancellations on pre-order items that have passed the pre-order time period since the funds from the pre-orders are used to produce the item. Please do not hesitate to contact us if you have questions about pre-orders.

EXCEPTIONS
If your order arrived damaged or is incorrect, please email us within 7 days of delivery at hello@bippyandfriends.com with your order number and photos (if applicable) and we will happily assist you! 

If you are issued a refund, the amount refunded may take 3-10 business days, not accounting for holidays, to be posted to your account.